CHALLENGES FACING TRANSPORT SECTOR IN PROVIDING QUALITY SERVICE TO THE SOCIETY

CHALLENGES FACING TRANSPORT SECTOR IN PROVIDING QUALITY SERVICE TO THE SOCIETY

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Background To The Study

Especially in densely populated urban sectors, the most efficient method for transferring people is provided by the transportation sector, and specifically by road transport. In addition to its users' well-being, public transport is crucial to the productivity of cities, which has a direct impact on national economies (World Bank, 2001; Lyndon and Todd, 2006).

Increasing the quality of public transportation services to fulfill the ever-increasing requirements and expectations of passengers has been a top priority for urban transport planners across the globe. A survey of the worldwide literature on public transport quality indicates that service quality reflects passenger impression of the quality of public transportation service (Mfinanga, D. and Ochieng 2006).

Due to the continuing expansion of urban population, the ownership of private vehicles, traffic congestion, and the fragility of public transportation systems, urban transport systems in big emerging cities confront significant issues. When the urban transport system encounters significant problems, homes, enterprises, and the urban population as a whole are affected. Transportation may become a limitation on economic growth, social development, and social inclusion, combined with significant negative health and environmental repercussions (The World Bank, 2011).

Lagos state is one of the greatest economies in all of Africa, with an estimated urban population of 9 million (2006 Census) and an annual population growth rate of over 4%. Lagos state has not spared the effects of inadequate public transportation system, which include inefficiency, low quality of service, and lack of safety for passengers (JICA, 2008).

As in many cities in developing nations, the majority of Lagos state's urban public transport is by road, making the bus services industry a crucial role in the supply of passenger transportation. Approximately 63 percent of the city's population is being served by more than 10,000 commuter buses in Lagos state. Approximately sixty percent of all journeys made in the city are on buses (SUMATRA, 2012).

For the urban population of Lagos state, access to inexpensive and high-quality public transportation is crucial, since it leads to economic, social, and physical isolation, particularly among low-income areas on the outskirts of the city who lack access to public transportation and other fundamental urban utilities in the CBD (Nkurunziza et al, 2012).

In 1993, the Federal Government of Nigeria (FGN) developed National Transport Policy (NTP) with the objective of promoting sustainability in the transport system. Despite the fact that the NTP should guide decision-making in the transport business, the policy is seen to have minimal impact. Despite the policy, Nigeria's transport infrastructure is degrading at a pace of N800 billion naira, or 5.41 percent per year, and service quality is declining. Based on the study, it is clear that despite the Federal Government of Nigeria's (FGN) massive spending in the transport sub-sector of the economy, the implementation of an extensive National Transport Policy, and the creation of plans for executing the policy in 1993 and 2002, respectively, all of which were intended to promote viable and sustainable transportation, the system seems to be slow and unsustainable.

1.2 Statement of the Problem

The Nigerian transport systems offer mobility, accessibility, and other advantages, such as enhancing the productivity of other sectors of the economy, such as the Agricultural and industrial sectors. Simultaneously, the transportation industry contributes to a number of significant environmental pressures, including air pollution, traffic accidents and congestion, depletion of natural resources, trash buildup, and disturbance of nature and urban areas. Similarly, population expansion, increasing economic activity, and rising earnings all contribute to a rise in the demand for transport services, which has negative repercussions for the development of the nation. These implications include economic, social, and environmental obstacles to Nigeria's sustainable transport system. Following the rise of private public transport in the society, there have been many negative impacts; sustainable transport policy has been established in many parts of the globe in order to deal effectively with the threats and offer optimum mobility and access, but there are still certain issues presenting a danger to the quality of a good and quality service to the public,  this study hereby investigates the challenges facing the transport sector in providing quality service to the society, a case study of God is Good Motors.

1.3 Objective of the Study

The main objective of this study is to find out the challenges facing the transport sector in providing quality service in Nigeria, specifically the study intends to;

1. Find out the challenges affecting provision of quality service in God is Good Motors.
   2. Analyze how the effect of the challenges to the productivity of God is Good Motors.
   3. Proffer solution to the challenges of facing the transportation sector in Nigeria.
   1.4 Research Question

1. What are the challenges affecting provision of quality service in God is Good Motors?
2. Is there any effect of the challenges to the productivity of God is Good Motors?
3. What is the solution to the challenges facing the transportation sector in Nigeria?
   1.5 Research Hypothesis

Ho: there is no effect of the challenges facing the transport industry to the productivity of God is Good Motors

Hi: there is effect of the challenges facing the transport industry to the productivity of God is Good Motors

1.6 Significance Of The Study

The research's findings will be relevant to all stakeholders in the urban public transportation sector, especially in Lagos State. The study will also be useful to managers of public transportation companies by assisting them in strategically planning their operations and emphasizing the quality of services provided. The study's findings will also assist in orienting bus operators, conductors, and drivers to become service-focused (or customer-focused) as a method of obtaining better financial outcomes by providing quality services. The study's findings will also assist policymakers and legislators in identifying the challenges facing the public transportation sector in Nigeria as a whole, enabling them to develop policies, laws, and regulations that will help to alleviate these challenges and improve the quality of public transportation services.

Lastly, the study's results will serve as a guide and reference point for future studies on the same or comparable themes by offering a source of empirical literature review and adding to the existing body of knowledge on the topic.

1.7 Scope of the Study

This research will focus more on Lagos state because it is the most urbanized largest economy in Nigeria, also God is Good Motors will be used as a case study.

1.8 Delimitation of the Study

Finance for the general research work will be a challenge during the course of study. Correspondents also might not be able to complete or willing to submit the questionnaires given to them.

However, it is believed that these constraints will be worked on by making the best use of the available materials and spending more than the necessary time in the research work. Therefore, it is strongly believed that despite these constraint, its effect on this research report will be minimal, thus, making the objective and significance of the study achievable.

1.9 Definition of Terms

Transport Sector:

A category of companies that provide services moving people, goods, or the infrastructure to do so.

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